Frequently asked questions
What's in the art kit?
For the curious, here's the exact list:
A high-quality canvas rolled in a strong tube - Certified wrinkle-free.
An acrylic paint set - No mixing required & more than enough paint to complete the painting.
The 24 colors version can range from 20 to 24 paint pots and the 36 colors version from 32 to 36 paint pots.
A set of 4 brushes - You can start painting straight from the box.
An A3 paper chart - In case you painted the wrong color in a specific numbered area.
The complete painting instructions - Perfect for beginners as well as for DIY fans.
How long does shipping take?
Please allow on average 3-6 weeks to make and deliver our tailor-made custom templates.
It's definitely worth the wait though, just read the reviews below!
We offer free US shipping on all orders.
Free worldwide shipping on orders of USD $50+ (a flat USD $9.95 fee is asked for orders under USD $50).
Custom paint by numbers are made at our factory and are shipped from overseas. We're working hard to deliver personalized packages faster to your door and will soon offer an expedited shipping option.
What’s the difference between 24 and 36 colors?
Broadly speaking, the more colors you select, the best resemblance your custom paint by numbers will have with your original picture.
With the help of specific softwares, our designers will scan your image and select a color palette to create your custom canvas. The more colors they can choose, the more details and pigments they will be able to add on your custom pattern.
Need help choosing your picture?
Josephine, Christina, Norelsa, Yathin or Gaétan - well, all the team will gladly guide you if you have any questions regarding your made to order paint kit or if you need assistance choosing your pictures.
Feel free to send us a message (firstname.lastname@example.org) and we'll get back to you within 24 hours.